Business process expertise to effectively manage core operations
ServiceLink℠ relies on Wipro HealthPlan Services’ 50+ years of service delivery expertise and industry-leading technology to manage premium billing, reconciliation, in-force administration and customer service. Administering over 3.5 million members – 2.9 million on exchange – and over $13 billion in premium management, Wipro HealthPlan Services can offer your company potential operational cost savings of 18-20 percent.
ServiceLink is part of our Links℠ Solution Suite and combines industry best practices and sophisticated automation to effectively manage all aspects of our clients’ operations, including:
- HIPAA-compliant, customized online portal delivers cutting-edge customer service support
- ServiceLink Portal providing an highly secure and intuitive browser based CRM interface providing complete view of all customer interactions, transactions and correspondence for all products.
- Billing aggregation, including subsidies and financial management services
- Various payment options including checks, EFT and credit card payments
- Robust web and voice-enabled IVR provides exceptional self-service capabilities
Take advantage of ServiceLink to manage operational costs and provide your organization and your clients with more online self-service technology.