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Business process expertise to effectively manage core operations.

ServiceLink℠ relies on HealthPlan Services’ 40 years of service delivery expertise and industry-leading technology to manage premium billing, reconciliation, in-force administration and customer service.

Administering over 5 million members – 2.4 million on exchange – and over $12.7 billion in premium management, HealthPlan Services can offer your company potential operational cost savings of 18-20 percent.

ServiceLink is part of our Links℠ Solution Suite and combines industry best practices and sophisticated automation to effectively manage all aspects of our clients’ operations, including:

  • HIPAA-compliant, customized online portal delivers cutting-edge customer service support
  • ServiceLink Portal providing an highly secure and intuitive browser based CRM interface providing complete ve of all customer interactions, transactions and correspondence for all products.
  • Billing aggregation, including subsidies and financial management services
  • Various payment options including checks, EFT and credit card payments
  • Robust web and voice-enabled IVR provides exceptional self-service capabilities

Take advantage of ServiceLink to manage operational costs and provide your organization and your clients with more online self-service technology.

Contact us for more information about how ServiceLink can support your core operations.


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