Frequently Asked Questions

Scroll down to find answers for insurance companies, associations, agents, employers and individuals.

Insurance Companies

Q: What kinds of products and services does HealthPlan Services (HPS) provide insurance companies?
A: HPS provides leading business outsourcing solutions that include sales, marketing, enrollment, underwriting, rating, quoting, policy issuance, billing, reconciliation, commissions, claims processing, in-force administration, customer service, retention and advanced analytics. For more information, contact us or visit our Insurance Companies web page.


Associations

Q: What kinds of products and services does HealthPlan Services (HPS) provide associations?
A: HPS provides leading trust administration solutions that include sales, marketing, enrollment, underwriting, rating, quoting, policy issuance, billing, reconciliation, commissions, claims processing, in-force administration, customer service, member retention and advanced analytics. For more information, contact us or visit our Associations web page.


Agents

Q: What kinds of products and services does HealthPlan Services (HPS) provide to agents?
A: HPS provides individual, group and voluntary products that include medical, dental, long term care (LTC),  life, disability, worksite, Section 125, flexible spending accounts (FSA), health savings and reimbursement accounts (HSA/HRA) and more. To learn more, contact us or visit our Agents web page.

Q: Do you share my personal information with any outside parties?
A: No. HPS respects your privacy. (See Privacy Policy Statement)

Q: Why should I choose HealthPlan Services?
A: HPS is a respected name in the insurance industry. We pride ourselves on providing personal, friendly service to thousands of brokers and agents nationwide.

Q: Does HPS offer the best rates?
A: Insurance premiums are regulated by a state’s Department of Insurance, so regardless of where the insurance is purchased,  the same monthly premium for the same plan applies. By choosing HealthPlan Services, you gain access to multiple carriers and plan options. Additionally, our experienced sales consultants can help you find the products/plans that fit your individual and group customers' specific budget and coverage needs.

Q: Does HPS accept applications for insurance if there are pre-existing health conditions?
A: Yes, all applications are accepted and are then subject to underwriting.

Q: How can I contact customer service?
A: Call 800-237-1276.

Q: Whom do I contact for billing questions?
A: Call Customer Service at 800-237-1276.


Employers

Q: What kinds of products and services does HealthPlan Services (HPS) provide to employer groups?
A: HPS offers the following insurance plans from a variety of leading carriers: medical, dental, long term care (LTC), life and disability and Section 125. To learn more, contact us or visit our Employers web page.

Q: Do you share my personal information with any outside parties?
A: No. HPS respects your privacy. (See Privacy Policy Statement)

Q: Why should I choose HealthPlan Services?
A: HPS is a respected name in the insurance industry. We pride ourselves on providing exceptional services to each one of our customers.

Q: Does HPS offer the best rates?
A: Insurance premiums are regulated by a state’s Department of Insurance, so regardless of where the insurance is purchased,  the same monthly premium for the same plan applies. By choosing HealthPlan Services, you gain access to multiple carriers and plan options. Additionally, our experienced sales consultants can help you find the products/plans that fit your individual and group customers' specific budget and coverage needs.

Q: Does HPS accept applications for insurance if there are pre-existing health conditions?
A: Yes, all applications are accepted and are then subject to underwriting.

Q: How can I contact customer service?
A: Call 800-237-1276.

Q: Whom do I contact for billing questions?
A: Call Customer Service at 800-237-1276.

Q: Can I buy insurance coverage online at www.healthplan.com?
A: Yes, but only for individual dental coverage at this time. To purchase other insurance products, please contact your local agent, or call us at 800-545-6441 for a referral.

Q: How do I apply for insurance coverage?
A: The process varies by product. Please contact us at 800-545-6441 for assistance.

Q: How do I purchase an insurance policy?
A: Simply contact your local agent, or if you do not have an agent, call 800-545-6441 and we’ll be happy to refer you to one.

Q: What is HIPAA?
A: HIPAA stands for Health Insurance Portability and Accountability Act of 1996, P.L. 104-91. This law relates to underwriting, pre-existing limitations, guaranteed renewal, COBRA, and certification.


Individuals

Q: What kinds of products and services does HealthPlan Services (HPS) provide to individuals, families and seniors?
A: HPS offers the following insurance plans from a variety of leading carriers: medical, dental, long term care (LTC), life and disability. To learn more, contact us or visit our Individuals web page.

Q: Do you share my personal information with any outside parties?
A: No. HPS respects your privacy. (See Privacy Policy Statement)

Q: Why should I choose HealthPlan Services?
A: HPS is a respected name in the insurance industry. We pride ourselves on providing exceptional service to each one of our customers. 

Q: Does HPS offer the best rates?
A: Insurance premiums are regulated by a state’s Department of Insurance, so regardless of where the insurance is purchased,  the same monthly premium for the same plan applies. By choosing HealthPlan Services, you gain access to multiple carriers and plan options. Additionally, our experienced sales consultants can help you find the products/plans that fit your individual and group customers' specific budget and coverage needs.

Q: Does HPS accept applications for insurance if there are pre-existing health conditions?
A: Yes, all applications are accepted and are then subject to underwriting.

Q: How can I contact customer service?
A: Call 800-237-1276.

Q: Whom do I contact for billing questions?
A: Call Customer Service at 800-237-1276.

Q: Can I buy insurance coverage online at www.healthplan.com?
A: Yes, but only for individual dental coverage at this time. To purchase other insurance products, please contact your local agent, or call us at 800-545-6441 for a referral.

Q: How do I apply for insurance coverage?
A: The process varies by product. Please contact us at 800-545-6441 for assistance.

Q: How do I purchase an insurance policy?
A: Simply contact your local agent, or if you do not have an agent, call 800-545-6441 and we’ll be happy to refer you to one.

Q: What is HIPAA?
A: HIPAA stands for Health Insurance Portability and Accountability Act of 1996, P.L. 104-91. This law relates to underwriting, pre-existing limitations, guaranteed renewal, COBRA, and certification.