2015 Open Enrollment: New Challenges, New Opportunities

Jeff Bak

November 15 marks the start of the second open enrollment period, during which the Congressional Budget Office (CBO) projects 7-8 million additional consumers will enroll in a Qualified Health Plan (QHP) through federal and state insurance marketplaces. While no one expects to be dealing with the kinds of technical obstacles that hampered the inaugural enrollment season, several significant challenges are anticipated when the marketplaces open for the second time.

First, while the number of enrollees taking part in the 2015 open enrollment period is expected to be similar to 2014 levels, they will have just three months to shop, compare, evaluate and purchase coverage before the 2015 open enrollment window closes—three months less than 2014.

Second, at the same time 2015 open enrollment is underway, every QHP purchased last season will be up for renewal. HHS has proposed automatic renewals to streamline the process, however a sizable percentage of the 8 million enrollees—many of whom are now far savvier than they were last time—will be eager to compare their current plan with new ones. Some will be forced to look at new options due to plan cancellations or provider shifts, while others will want to re-determine what subsidy may be available if work, income or family changes took place during 2014.

Thus, health plans will be challenged to effectively communicate information on premium increases, discontinued policies and new QHPs approved for 2015—while at the same time communicating and educating first-time enrollees.

Further, roughly 45% of members who bought coverage last season were “orphans,” with no agents to guide them through the process. These individuals will need just as much hand-holding during renewal as they did during the previous open enrollment period.

These orphan members represent a significant paradigm shift in online insurance purchasing—one that places a high priority on retention. Health plans must address this change if they hope to achieve long-term success in today’s exchange-driven market. Having both inbound and outbound resources available to field questions and undertaking targeted outreach to help members navigate their coverage options are also important to achieving high renewal rates.

This is the value proposition HealthPlan Services (HPS) brings to the table. By outsourcing retention to HPS, health plans can leverage our proven strategies and analytics expertise to ensure high renewal rates in today’s competitive insurance landscape.

New Opportunities

A number of potentially lucrative opportunities are also coming into focus as the 2015 open enrollment period draws near. For example, as small businesses grow more confident in the stability of public exchanges, they can evaluate whether to sustain coverage or drop it and allow employees to shop on insurance marketplaces. Price is a driving factor. Inc. reports that individual marketplace plans can cost 20-30% less than comparable group plans, while Kaiser Family Foundation reports premiums increased by 80% over the last decade for the approximately 150 million U.S. workers and their family members with employer-sponsored coverage.

Another opportunity lies in family coverage. One independent study found that 53% of households did not enroll one or more dependents during 2014 open enrollment. As a result, family plans are expected to enjoy a surge in popularity during the 2015 open enrollment season. Another factor in the popularity of family coverage will be greater affordability and consumers’ increased comfort with the purchase process.

While there remains work to be done behind the scenes, the 2015 open enrollment season is ultimately shaping up to be highly successful for those health plans that understand the emerging opportunities and that have taken a proactive retention approach—whether in-house or by partnering with HPS.

For more information on HPS’ Go-To-Exchange platform call 877-300-9488 or email your questions to solutions@healthplan.com.

It’s Time For You To Think About Taking Advantage of The Over-65 Insurance Market

Jay Mclauchlin

Jay Mclauchlin

I know what you’re thinking…”One of the reasons I’m so successful is because I’ve learned to concentrate on what I do best. The majority of my clients are tied to my employee benefit business, so I’m comfortable working with people that are under 65 and have needs associated with their growing families.” Well, guess what? The health insurance environment and Medicare eligible market in the U.S. is on the cusp of yet another major transition. The U.S. Census Bureau projects that 2.1 million baby boomers will cross the 65-year mark over the next five years and the 65+ population will reach 83.7 million in 2050—almost double the estimated 2012 population of 43.1 million. These are your existing clients, but they have different needs as they reach this next stage of life. So, you have a choice, do nothing OR start actively thinking about the booming over-65 insurance market and start increasing your revenue!

Here’s what your clients face. Many Boomers are making the transition from employer-sponsored or private insurance to the Medicare eligible market, while struggling to make sense of an increasingly complicated insurance market. Instead of having them seek out someone else for advice, why can’t you capitalize on these Medicare eligible market trends to help them meet the unique information and support needs?

There are basically three categories of customers to serve in this expanding marketplace:

  1. Seed Group (clients nearing the age of 65 that have a need for the educational process to start)
  2. Aging In (clients at age 64-65 that are Medicare Eligible for the first time and need to make an informed decision)
  3. Medicare Eligible Market (clients at age 65+ that need ongoing information and support regarding their Medicare choices)

Here’s the good news…when it comes to tapping into the over-65 insurance and Medicare eligible markets, you don’t have to do it alone. There are considerable benefits to partnering with credible experts in the field. In fact, some of the most advantageous partnerships are with vendors that provide cost-effective, well-designed and Medicare-compliant private exchanges.

The best is that these partners will deliver in three crucial areas: compliance, communications and information. They will provide you with:

  • A deep, organization-wide understanding of the Medicare market
  • A staff of Medicare-certified agents with specific senior training
  • Marketing materials and communication strategies that are compliant with Centers for Medicare and Medicaid Services (CMS) regulations
  • Proven recruitment and retention processes with touch points that extend throughout the life of the policy.

The last bullet is particularly important because converting clients into Medicare-appropriate products requires establishing relationships with individuals well before they reach age 65 and maintaining them long after. This is perfect because you have relationships with these individuals right now! What’s important is that you need to start thinking about how you can deliver meaningful, compliant and continuous communications at the key milestones of a relationship, not just around a customer’s renewal or at their first Medicare open enrollment period. The good news is that a by-product of maintaining and building long-term relationships ensures a continuous revenue stream for your business.

Okay…so your interest is peaked on the growing Medicare eligible market, but you want to know more about these ‘so-called’ exchange partners. Who are they and how can you find them? Well, one exchange partner that meets all these criteria is HealthPlan ServicesSM, which offers the MyConsumerLinkSM platform, a turn-key private exchange solution that provides information and access to a variety of plans from leading insurance providers in the under-65 and over-65 insurance marketplace. In addition to its staff of Medicare-certified sales agents, their platform provides convenient and comprehensive information; research tools and personalized guidance to help Seed Groups, Aging In and Medicare Eligible individuals meet their current and future insurance needs.

As an example, several senior associations currently leverage MyConsumerLinkSM to cater to the needs of the Seed group by including a streamlined membership platform that allows customers to shop, compare a variety of insurance plans (medical and ancillary) that can get them started and follow them as they transition to Medicare. It allows the associations to jump-start the recruitment process and establish relationships with prospects even before they reach the age of Medicare eligibility.

Now is the time! Whether a consumer is currently transitioning to Medicare or on the verge of doing so, providing the services to meet their current and future needs is vital. You can find a partner in HealthPlan Services’ MyConsumerLink, to support your needs by bringing together the plans, customer support and convenience that today’s Boomers and seniors expect. Don’t let this profitable market pass you by again this year! Act now! For more information on MyConsumerLink call 877-300-9488 or email solutions@healthplan.com.

HealthPlan Services Named a Gold Fit-Friendly Worksite by American Heart Association

TAMPA, Fla. – HealthPlan ServicesSM (HPS) announced today that the American Heart Association (AHA) has named it a Gold Fit-Friendly Worksite, joining an elite group of companies recognized for their focus on providing employees with a healthy workplace. As a Gold level award recipient, HPS was also recognized for the important steps it has taken to create a culture of wellness.

AHA Fit-Friendly Worksite employers go above and beyond when it comes to their employees’ health, such as taking steps to support and encourage nutritional changes and physical activity.

HPS employees can participate in the Cigna Employee Assistance Program, which provides tools and resources around health, wellness, preventive care and chronic disease, as well as a medical plan credit for those who successfully complete a 5k run/walk within a plan year. HPS also provides pedometers and encourages employees to participate in its “10k Steps a Day” program and publishes a monthly wellness newsletter that includes fun, fresh and healthy recipes. On-site biometric screenings, flu shots, personalized Wellness Coaching Programs and ongoing wellness-related activities including “lunch and learns” are also provided at no cost to employees.

“Our employees are the heart of HPS, and we are dedicated to helping them get and stay healthy by providing programs encouraging positive choices and lifestyle changes,” said Jeff Bak, HPS president and CEO. “We are honored to have these efforts recognized by the American Heart Association.”

The AHA created the Fit-Friendly Worksite program to help lower employees’ risk of heart disease, which is the leading killer in the U.S. The risk of heart disease is doubled by physical inactivity. Participating employers embrace criteria outlined by the AHA by implementing worksite programs focused on physical activity, nutrition and culture.

About HealthPlan Services

HealthPlan Services (HPS) is the largest independent provider of sales, service, retention and technology solutions to the insurance and managed care industry. Since 1970, HPS has offered customized administration and distribution services to insurers of individual, small group, voluntary and association plans, as well as valuable solutions to thousands of brokers and agents. HPS’ proprietary, scalable technology provides innovative consumer-facing solutions that are turnkey self-service tools for insurance carriers and distribution partners. HPS offers an ever-expanding array of services to a diverse and growing client base, and administers products that include medical (PPO, HMO, indemnity, consumer-driven), dental, vision, life, disability, cancer, critical illness, accident, long-term care, limited medical, as well as various other ancillary insurance. HPS is committed to providing extraordinary service to its customers. HPS is a company of Water Street Healthcare Partners, a strategic private equity firm focused exclusively on the health care industry. For more information about HPS, visit www.healthplan.com.
 

Media contact:

Robin Depenbrock
HealthPlan Services
813-289-1000 ext. 7002762
rkindbergdepenbrock@healthplan.com
 

HealthPlan Services President and CEO Jeff Bak Wins Prestigious Ernst & Young Entrepreneur Of The Year Award for Florida

TAMPA, Fla. – Jeff Bak, president and CEO of HealthPlan ServicesSM (HPS), was named Ernst & Young’s Florida Entrepreneur Of The Year in Health Care Services. Under Bak’s guidance, HPS has become the nation’s leading technology, sales, retention and administrative services provider for the insurance and managed care markets, including the top administrator of public and private health insurance exchange members. 

The Entrepreneur Of the Year Award recognizes outstanding high-growth individuals who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities. Selected by an independent judging panel made up of previous award recipients, leading CEOs and other regional business leaders, award recipients were recognized at a special gala at the Hilton Orlando.

During his acceptance speech Bak acknowledged those who have helped him along the way. “It is a real honor to be selected as a recipient of this prestigious award and to represent the State of Florida,” he said. “It was not a solo accomplishment. It took the support and hard work of my executive leadership team and all the employees at HPS whose hard work and dedication made us an industry leader and one of Tampa’s fastest growing companies.”

EY’s Entrepreneur Of The Year is the world’s most prestigious business award for entrepreneurs, recognizing the significant contributions of those who inspire others with their vision, leadership and achievement. As a regional award recipient, Bak is eligible for consideration for the EY Entrepreneur Of The Year National Program. Winners of the National Program will be announced at the annual awards gala in Palm Springs, Calif. on Nov. 15, 2014.

About HealthPlan Services
HealthPlan Services (HPS) is the largest independent provider of sales, service, retention and technology solutions to the insurance and managed care industry. Since 1970, HPS has offered customized administration and distribution services to insurers of individual, small group, voluntary and association plans, as well as valuable solutions to thousands of brokers and agents. HPS’ proprietary, scalable technology provides innovative consumer-facing solutions that are turnkey self-service tools for insurance carriers and distribution partners. HPS offers an ever-expanding array of services to a diverse and growing client base, and administers products that include medical (PPO, HMO, indemnity, consumer-driven), dental, vision, life, disability, cancer, critical illness, accident, long-term care, limited medical, as well as various other ancillary insurance. HPS is committed to providing extraordinary service to its customers. HPS is a company of Water Street Healthcare Partners, a strategic private equity firm focused exclusively on the health care industry. For more information about HPS, visit www.healthplan.com.

Media contact:

Robin Depenbrock
HealthPlan Services
813-289-1000 ext. 2762
rkindbergdepenbrock@healthplan.com
 

TLC Required for Private Exchange Success

Jay Mclauchlin

Jay Mclauchlin

With a successful—albeit rocky—inaugural open enrollment under its belt, the industry’s sights are now set on improving the 2015 experience and finding new ways to serve the flood of prospects entering the market.

Eight million enrolled in health insurance via the state and federal marketplaces during the 2014 open enrollment cycle. That number is expected to double during the next enrollment period, which opens Nov. 15. By 2020, the Congressional Budget Office projects that 25 million will purchase coverage through insurance marketplaces.

In fact, the Affordable Care Act (ACA) has created the largest expansion of healthcare coverage in half a century. This includes an estimated 20 million who will be driven to individual plans when their small business employers drop group coverage.

This represents a huge business opportunity for brokers and associations willing to roll out private exchanges to leverage the expanded prospect pool and greater cross-selling opportunities. Other benefits include higher revenues and revenue per customer and less time and effort per sale.

However, as we saw with the last enrollment period, success requires more than a website, a few plans and shopping cart. A profitable marketplace must deliver on consumer expectations for more benefit and carrier options, immediate pricing and product information and a simple enrollment process.

Live customer support is one of the most important features any private exchange can offer, something 72 percent of online consumers identified as a major influencer of their online shopping satisfaction. Real-time access to knowledgeable assistance is even more significant when it comes to individual insurance coverage, a complex process for even experienced shoppers.

Also important is a seamless, user-friendly experience. The easier an exchange is to navigate, the greater the likelihood customers will return and refer others. A private exchange with limited options or that requires an aggregator to compare multiple quotes in several locations will struggle with customer satisfaction and retention rates.

Technology-only private exchange offerings simply cannot deliver on these expectations. A strategic partnership with an industry leader can by providing access to the top carrier and product offerings, technical support, sales and marketing services, revenue models and flexibility required for success.

One such solution is MyConsumerLinkSM, an adaptable, reform-compliant e-shopping platform from HealthPlan ServicesSM (HPS) that makes it easy to cross sell a variety of benefit options from the nation’s top providers, 365 days a year. It offers everything one expects from HPS, including plans from multiple carriers, real-time access to a licensed sales support team, federal public exchange support and a highly-competitive revenue sharing structure.

It also offers automated trigger/lead nurturing emails. This is important. In the absence of nurturing, a whopping 79 percent of marketing leads fail to convert. According to MarketingSherpa, organizations that nurture leads experience a 45 percent lift in lead generation ROI. The Annuitas Group also notes that nurtured leads make 47 percent larger purchases than non-nurtured leads.

Private exchanges can be a lucrative venture for associations and brokers, or the risk can far outweigh the reward. The difference is the strategic partner entrusted to provide agile technology, varied and quality plan options and expert customer support from initial contact through the life of the policy—and beyond.

Click here or call 877-506-2164 for more information on MyConsumerLink.

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HealthPlan Services Go-To-Exchange Platform Exceeds Exchange Enrollment Expectations

TAMPA, Fla. – HealthPlan ServicesSM (HPS), the nation’s leading technology, sales, retention and administrative services provider for the insurance and managed care markets, announced today its clients’ successful enrollment of 2 million members during the inaugural Health Insurance Exchange open enrollment period. Leveraging its Go-To-Exchange SM platform, a comprehensive suite of services designed to streamline carrier participation in insurance marketplaces, HPS supported its insurance carrier clients with enrolling approximately 20% of the 8 million total members reported by CMS who signed up and paid for coverage via a state or federal exchange.

“We are thrilled to be able to help facilitate the number of new members our clients gained during this first public exchange open enrollment period. It is a significant milestone for our clients and HPS,” said HPS President and CEO Jeff Bak, noting that HPS also experienced significant growth in premiums for its private exchange clients. “We are now focused on the next stage, rolling out strategic programs to engage, support and retain these new members while enhancing our platform and tools to ensure the next open enrollment period is even better than the first.”

Like its carrier partners, HPS has experienced a demand for Health Insurance Exchange services that far exceeded expectations. To keep pace with demand for its Go-To-Exchange platform, which was among the first to complete a fully effectuated individual enrolled into a Qualified Health Plan on a Federally Facilitated Marketplace website, HPS underwent a significant operational expansion, enhancing its technical infrastructure and adding a new state-of-the-art facility to accommodate the increase in staff.

“We are prepared to not only support the new members who have already enrolled with our carrier partners, but also the additional individuals who will enroll in November’s Open Enrollment for 2015 and take advantage of the next opportunity to secure coverage for 2015,” said Bak. “We remain committed to providing our clients with the innovative services and high-quality customer support they need to succeed in this new era of healthcare.”

HPS’ Go-To-Exchange platform enables carriers to successfully manage the administrative and technical aspects of State and Federal marketplaces. It leverages HPS’ proven best practices and advanced web-based technologies to deliver industry-leading capabilities and operational efficiencies that maximize participation in the insurance exchange market. By integrating seamlessly with a wide range marketplaces and third-party systems, Go-To-Exchange enables carriers to rapidly and cost-effectively launch and operate in multiple environments.

As part of Go-To-Exchange, HPS offers a number of services to address the technical and administrative needs of carriers participating in public and private insurance exchanges. ExchangeLinkSM facilitates the technical connections necessary to link carriers to exchanges. SalesLinkSM supports customer acquisition, enrollment and welcome letter issuance and ServiceLinkSM provides in-force administration, member billing, tax credit/subsidy collection, premium reconciliation and customer service, while LoyaltyLinkSM delivers improved retention through advanced analytics, market analysis, cross-selling and renewal plan option during open enrollment.
 

About HealthPlan Services

HealthPlan Services (HPS) is the largest independent provider of sales, service, retention and technology solutions to the insurance and managed care industry. Since 1970, HPS has offered customized administration and distribution services to insurers of individual, small group, voluntary and association plans, as well as valuable solutions to thousands of brokers and agents. HPS’ proprietary, scalable technology provides innovative consumer-facing solutions that are turnkey self-service tools for insurance carriers and distribution partners. HPS offers an ever-expanding array of services to a diverse and growing client base, and administers products that include medical (PPO, HMO, indemnity, consumer-driven), dental, vision, life, disability, cancer, critical illness, accident, long-term care, limited medical, as well as various other ancillary insurance. HPS is committed to providing extraordinary service to its customers. For more information about HPS, visit www.healthplan.com.

Media contact:

Robin Depenbrock
HealthPlan Services
813-289-1000 ext. 7002762
rkindbergdepenbrock@healthplan.com

 

Health Marketplaces for Associations—the Value Proposition

David Holton - Vice President Consumer Sales

David Holton – Vice President Consumer Sales and Health Marketplace Development

“The attraction to any Association—whether professional, social or political in nature—is directly proportional to shared interests and the value members are able to glean from their association.” That’s why the mission of these organizations is to deliver programs, services and resources that benefit members in a tangible way to build loyalty and increase Association visibility.

As the healthcare landscape continues to evolve into a more consumer-driven model, the ability for Associations to provide access to individual healthcare as a value-added benefit to their members will become increasingly difficult, but advantageous. Many carriers are stepping away from the Association Group option leaving Associations scrambling for a solution for their members.  The result: navigating this current and future healthcare landscape can be overwhelming for the members seeking Medical or Medicare options and other insurance products.

To address this need, many Associations are moving to a consumer-driven tailored Health Marketplace model, where members can quickly and easily access a specific menu of insurance products to shop, compare and ultimately purchase benefits. Health Marketplaces have been introduced into the industry as a flexible alternative to traditional health plan models, allowing offerings to be customized to fit the needs of a particular group.

The value proposition of Health Marketplaces for Associations is high; member groups are able to offer alternative health insurance options to its members while, at the same time, increasing value and loyalty to the group. Provided through a private link on an Association’s website, social media site or from target marketing these custom-branded Health Marketplaces can be set up where the members can simply research and purchase from a menu of offerings on their own time and at their own price they choose. And while the choice for a Health Marketplace offering should be an easy one, many Associations will not be able to dedicate the resources needed get this kind of initiative off the ground and maintain it for the long haul.

Associations will need to leverage the know-how of an experienced partner in this process. Recognizing this need, HealthPlan Services℠ has developed, MyConsumerLink℠, a comprehensive turn-key offering to address the complexities involved in setting up customized Health Marketplaces. From front-end licensed sales professionals and call center support to the technological platform required for back-end processes, the heavy lifting is already done.

Our experts simply work with Associations to design an offering that makes sense for their membership by allowing them access to a platform of fully-vetted Quality Health Plans, as well as dental, vision, life, Medicare and other supplemental products. As members access the Health Marketplace through a private link on the group’s website, skilled sales professionals take it from there. As partners in this process, the MyConsumerLink business model also allows avenues for Associations to generate additional revenue from advertising and marketing arrangements.

Click here for more information on MyConsumerLink or call 877-506-2164.

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HealthPlan Services Employees Donate Turkeys to HOPE Children’s Home, Metropolitan Ministries

TAMPA, Fla. – Employees of HealthPlan ServicesSM (HPS) donated more than 100 turkeys to HOPE Children’s Home and Metropolitan Ministries to help ensure families and children in need celebrated Thanksgiving with a traditional holiday meal.

“We greatly appreciate HPS thinking of HOPE Children’s Home during the holidays and throughout the year. They are a trusted partner in our community,” said Stan Pittman, Community Outreach Coordinator for HOPE Children’s Home, a faith-based home for needy children that has helped nearly 5,000 individuals between the ages of 2 and 18 become happy, productive adults.

Giving back to the Tampa Bay community is ingrained in the corporate culture of HPS, the nation’s leading technology, sales, retention and administrative services provider for the insurance and managed care markets. It is a spirit of giving that is shared by all employees, as demonstrated by their decision to donate the turkeys that were originally a gift to them from the HPS leadership team in recognition of their contributions to the company’s successful year.

“It was inspiring to witness the generosity of spirit reflected in the employees’ decision to donate their turkeys to Metropolitan Ministries and HOPE Children’s Home, where they can help feed hundreds more needy individuals in Tampa this Thanksgiving,” said Jeff Bak, President & CEO, HealthPlan Services. “That simple act took what started out as a small token of HPS’ appreciation for our employees’ hard work and dedication and turned it into something that will help our neighbors in need.”

Metropolitan Ministries helps alleviate the suffering of the poor, homeless and hungry by providing food, shelter and hope for a new future. It expects to serve nearly 590,000 meals this holiday season.

About HealthPlan Services

HealthPlan Services (HPS) is the largest independent provider of sales, service, retention and technology solutions to the insurance and managed care industry. Since 1970, HPS has offered customized administration and distribution services to insurers of individual, small group, voluntary and association plans, as well as valuable solutions to thousands of brokers and agents. HPS’ proprietary, scalable technology provides innovative consumer-facing solutions that are turnkey self-service tools for insurance carriers and distribution partners. HPS offers an ever-expanding array of services to a diverse and growing client base, and administers products that include medical (PPO, HMO, indemnity, consumer-driven), dental, vision, life, disability, cancer, critical illness, accident, long-term care, limited medical, as well as various other ancillary insurance. HPS is committed to providing extraordinary service to its customers. For more information about HPS, visit www.healthplan.com.

Media contact:

Robin Depenbrock
HealthPlan Services
813-289-1000 ext. 2762
rdepenbrock@healthplan.com

 

HealthPlan ServicesSM Exceeds Growth Expectations with MyConsumerLinkSM Private Exchange Marketplace

TAMPA, Fla. – HealthPlan ServicesSM (HPS), the nation’s leading technology, sales, retention and administrative services provider for the insurance and managed care markets, announced today that 50 customers are utilizing its MyConsumerLinkSM private exchange platform. Currently, 35 exchanges are operational and an additional 15 will go live by the end of the year.

HPS launched MyConsumerLink in the wake of healthcare reform. The turn-key private exchange marketplace helps brokers, agents, large group retirees, associations and affinity groups retain and grow business by offering alternatives to public exchanges.

“MyConsumerLink delivers convenient access to a full suite of high quality insurance products from the nation’s leading carriers and a comprehensive array of tools to guide consumers through the ‘shop and compare’ purchasing process and support them throughout the life of their policy,” said HPS President and CEO Jeff Bak.

MyConsumerLink provides access to the technological infrastructure required to successfully compete in the marketplace. Available through a web-based interface, MyConsumerLink is designed as a transparent private exchange that enhances brand loyalty as a value-added service for clients and members. Insurance agents and associations can leverage HPS’ expert sales and call center support as backup for questions, guidance and closing sales, further improving client and member satisfaction. The sales staff is Medicare certified, licensed in heath and life, and certified as Federal Facilitated Marketplace agents.

“MyConsumerLink was designed with affordability, quality and carrier-neutrality in mind. Our clients can trust that it will provide a user-friendly experience and access to the best off-exchange plans available, all backed by a highly trained team of experienced sales support specialists,” said Anne Marie Faria, Executive Vice President of Sales, Marketing and Account Management and Chief Marketing Officer, HPS. “Our clients can be confident that every customer will receive the same exceptional support, whether through easy-to-navigate web tools, calls into the sales support area or ‘click to chat’ technology.”

MyConsumerLink provides comprehensive medical coverage, dental, vision, Medicare Advantage, Prescription Drug plans, Medicare Supplement, Life and Long-Term Care from many of the industry’s leading carriers. For more information, contact HPS at 877-300-9488.

About HealthPlan Services

HealthPlan Services (HPS) is the largest independent provider of sales, service, retention and technology solutions to the insurance and managed care industry. Since 1970, HPS has offered customized administration and distribution services to insurers of individual, small group, voluntary and association plans, as well as valuable solutions to thousands of brokers and agents. HPS’ proprietary, scalable technology provides innovative consumer-facing solutions that are turnkey self-service tools for insurance carriers and distribution partners. HPS offers an ever-expanding array of services to a diverse and growing client base, and administers products that include medical (PPO, HMO, indemnity, consumer-driven), dental, vision, life, disability, cancer, critical illness, accident, long-term care, limited medical, as well as various other ancillary insurance. HPS is committed to providing extraordinary service to its customers. For more information about HPS, visit www.healthplan.com.

Media contact:

Robin Depenbrock
HealthPlan Services
813-289-1000 ext. 2762
rdepenbrock@healthplan.com

 

HealthPlan Services Gives Thanksgiving Turkeys to Employees, HOPE Children’s Home and Metropolitan Ministries

TAMPA, Fla. – (Nov. 26, 2013) – In a display of appreciation and holiday spirit, HealthPlan ServicesSM (HPS), the nation’s leading technology, sales, retention and administrative services provider for the insurance and managed care markets, recently distributed nearly 1,000 Thanksgiving turkeys to crowds of happy employees.

HPS’ leadership team handed out the turkeys to employees at its Tampa facilities located on East Frontage Road and Lakeview Center Drive. Many generously elected to donate their birds to charity, resulting in more than 100 donations to Metropolitan Ministries and HOPE Children’s Home.

“It’s been a busy year with many challenges and successes for our organization,” said Jeff Bak, President & CEO, HealthPlan Services. “The turkeys are a small token of appreciation for our employees’ hard work and dedication. And, now, thanks to their generosity, Metropolitan Ministries and HOPE Children’s Home will be able to feed hundreds more needy individuals in Tampa this Thanksgiving.

Metropolitan Ministries helps alleviate the suffering of the poor, homeless and hungry, providing food, shelter and hope for a new future.

HOPE Children’s Home is a faith-based home for needy children that, for the past 40+ years, has helped thousands of young people across the country become happy, productive adults.

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Media contact:
Robin Depenbrock
HealthPlan Services
813-289-1000 ext. 2762
rdepenbrock@healthplan.com